Thursday, August 9, 2012
TIMOTHY MICHAEL ROSE
Monday, December 26, 2011
I Don't Like Mondays
Sunday, October 16, 2011
...AND I OWE IT ALL TO YOU!
Saturday, February 19, 2011
B-BYE
I recently posted a new status update on FACEBOOK and in the 3 years I have been addicted to, I mean a member, I have NEVER had such a huge reaction to something I have put up. Over 50 people commented on or ‘liked’ it so it obviously stuck a nerve. I vented about parents calling me for jobs for their kids. It is THE most annoying thing I deal with when I’m hiring. In case you are wondering, parents calling me about something their kid was disciplined for during the summer or informing me she (it’s usually the mommies) doesn’t like the way we are doing something, is the most annoying thing when we are open!! ‘I am sorry Mrs. Smith but because of privacy laws I am not allowed to discuss that with you. Have a great day’ - CLICK :)
I have always thought of myself as a patient person. I know there is no way I could work with the age group I work with and not be patient. I often share stories with my sister about things people say to me and almost every time she follows it with ‘Thank God it is you and not me doing that job’. I love telling her the stories about the parents calling me because the reaction is ALWAYS legendary. The best response she gives me after I tell her one of those ‘interfering parent stories is....’ ‘SANNNNDDDDYYYYY why do you tell me things like that?’ in a very annoyed ascending pitch voice. It almost sounds like she is going to burst into tears - HILARIOUS. Let’s face it the only reason I tell her about those things is purely for the reaction.
The last 18 or so years have absolutely flown by and a couple of years ago one of my friends who I worked with at Cleves called me and asked my how her son should go about applying. My first thought was that I couldn’t possibly hire an 8 year old, my second thought was that it was time to retire, I wasn’t ready to have my friend’s kids working here!! Honestly, her calling me didn’t annoy me at all because I knew her son and he was was a great kid AND I knew that not hiring him could easily mean that some of the stories about the fun we had when we worked here might get out and I couldn’t have that. I told her to have her kid send me a resume and he was hired. I am only human - therefore bribable!!!
I do not have kids of my own so can’t really say how I would parent but I am pretty sure I can tell you how I wouldn’t. I really think doing everything for your kids after a certain age is just setting them up for failure later in life. The kids working in this generation are the ones that get trophies just for showing up. When I was a kid, you had to win to get a trophy and what is wrong with that? I am sure some of the kids that have worked here in the past have thought they should be getting special mention for just showing up for work. I said that to somebody not long ago and she told me she called it ‘Helicopter Parenting’. That is a good one but I think we should take it a step further and call it ‘Submarine Parenting!!’
I could easily sit here and recite phone call after phone call replaying conversations that seem to happen a few times a week this time of year. The following is a fairly accurate re-enactment of an call I got about 7 years ago.
‘Good Morning Sandy Speaking’ ‘Good Morning Sandy, It’s Msssss. Buffy Wallingford an Executive VP here at Scotia McLeod calling.’ (it is important to know that she sounded like she was clenching her teeth when she spoke to me) ‘Hi Buffy what can I do for you (knowing a) calling her by her first name would annoy the crap out of her and b) exactly what I could do for her)’ ‘My 18 year old son Stevie is looking for a summer job and I thought Clevelands House would be the perfect fit for him. He is finishing his last year at Upper Canada College here in the centre of Toronto (duh) and he is heading off to university in the fall. He is a prefect, on the debate team, plays several sports for the school and is a born leader. What sort of position are you able to offer him? I would like him to work in Muskoka for the summer’ Now I am not normally like this but I couldn’t resist..... ‘Buffy, if Stevie is old enough to work at Cleves for the summer and has all of these great qualities, surely he is old enough to call for himself’ ‘Well Sandy I just thought I would call for him as he is in school 9-3 and really doesn’t have the time to call you himself’ ‘I work Monday - Friday 9 - 5 this time of year, I am sure like every other kid who calls me, he can find the time perhaps on lunch or after class...B-BYE’
Friday, January 7, 2011
THE CLEVES LIST OF AWESOME - PART 1
For Christmas this year I got a really fun book called 'The Book of Awesome'. It is a huge list of every day things and events that are so simple but we take for granted. Often they are things we don't notice but we should because they are awesome! That gave me the idea to compose the following....The first Cleves list of Awesome.....and to change it up I did it in rhyme!!
I get in my car in the morning to come to work each day
I pull up in front of the office and it smells great I must say,
From the bakery I can smell today's fantastic baked treat
And also from the kitchen wafts the smell of smoky meat!
AWESOME
The time for lunch in the staff dining room has finally come
There can be times when it's unclear where it comes from,
But you swing open the back door and there to meet ya
Is the coldest milk in the world and amazing homemade pizza!
AWESOME
You pull in front of the office that first day keen and all ready to go
You're about to meet your roomies, none of whom you even know,
Time flashes by so quickly and the best summer ever ends
You are bawling and saying goodbye to you new lifelong friends!
AWESOME
When I turn the light off the last thing that comes to my mind
Is what in eight hours on my desk in the morning I'll find,
The best possible thing ever that could happen to me
Is a boring, one page night report waiting for me to see!
AWESOME
Your staff account has opened and your finally nineteen
You head to the club to jump headfirst into the scene,
The night is so fun, you bought and drank a ton
The next day you account is cut off ooooh that's not so fun!
AWESOME
It's taken a while to learn how to never cause the team harm
You've figured out down to the second, when to set your alarm,
You throw on your uniform and put your hair up in the morning
You arrive in the dr exactly on time, another day with no warning!
AWESOME
Last night was Tuesday and you partied really hard at Cleves
Your body needs the day to go quickly, you even beg and say please,
When suddenly you realize something great, its the BBQ night
Your guests are all going, your name on the 'OFF list' is the best sight!
AWESOME
It's the biggest bar night of the summer and of course work you must
Every one of your friends and roomies went, they just left on the bus,
The Rosseau Room is dead, hardly any Guests came down at all,
So you are let go early and you race to meet your friends for last call!
AWESOME
One of the best things that happens to me year after year
Is when staff come to my office to share stories and talk off my ear,
This is when I'm told all of the gossip, and people should beware
The best stories I've heard are by people in that pink leather chair!
AWESOME
You've worked really hard all summer and can't believe it's almost gone
You've dragged you ass for the last while when on you it does dawn
For the last few months while you were partying, working and romancing
It hits you like a ton of bricks, you just starred in 'Dirty Dancing'!
AWESOME
Wednesday, December 1, 2010
YOU ARE TRESPASSING AT 5:00 PM
Today in the office we had a meeting about next summer. I just can’t get my head around how quickly the seasons come and go the older I get. In about 6 weeks I will be receiving about 20 resumes a day and until March I actually read (albeit very quickly) all of them and make any notes on the file so when I am picking the kids I want to interview I pay attention. By the time we open I have usually received about 2000 resumes and eventually stop reading them around the middle of March.
Hiring 150+ new staff for every season has advantages and disadvantages. It is great when I manage to hire a great group the previous season and a lot want to come back (for the record 2010 was a great staff year), it means I don’t have to interview as many newbies. There are seasons however, when I have a lot of turnover and the group as a whole isn’t fantastic or some of the staff have started to take working at Cleves for granted and I have to ‘clean house’ in a bunch of departments when hiring for the next year. There isn’t a formula for hiring a great bunch, it is mostly luck. Honestly if they all get along and have a ton of fun together, I have a good year - simple.
My least favourite part of the job is firing people. I hate doing it but somebody has to when it is necessary. My Dad always told me that firing at least one person at the beginning of the season sets a good example for the rest of the summer and I guess he is right but it doesn’t make it any easier.....unless the person I just fired pulled a major boneheaded move, like one kid did in the summer of 2003.
The job description of a children’s counselor starts with the following sentence, ‘The primary responsibility of a children’s counselor is to provide a safe and fun environment for children ranging in age from newborn to teen.....’. After this following incident I actually read this sentence over to see if there was a grey area there and I should change the wording, nope.
We have made a lot of great additions to our kids’ facilities since 1996. One of the things we built was what we call ‘The Colour Cube’. It is a covered play structure that is like the ones you see in some fast food restaurants and it has been an amazing addition, especially on rainy days. Sometimes when counselors don’t have any kids come back to their group after lunch they are given odd jobs to do. One day in the summer of 2003 one of the counselors had the job of replacing the huge ‘zip ties’ on the foam posts of that structure. There was a group of kids in the ‘Colour Cube’ one afternoon playing ‘Cops and Robbers’ and this SECOND YEAR counselor thought it would be funny to tie one of these ‘zip ties’ around one of the kids’ necks. Of course the kid panicked and pulled the end, which made it tighter, started to choke him and the other counselors had to quickly cut it off with scissors. The Director of my kids program at the time (who did that job for several years and was amazing at it) hauled him into her office to give him shit. He couldn’t understand what the big deal was and thought she was over reacting. She called me, told me what happened and we decided to let him sleep on it. If he came in the next day and apologized and was remorseful we would just put him on probation, if he still didn’t see her point of view, we would let him go. Right after the counselors’ morning meeting the next day she called me and told me he was actually pissed off and thought she totally freaked out for no reason. My immediate response was ‘He’s gone, would you like me to do it or would you like to’. Her response was, ‘I’d be happy to do it’.
I sat in my office waiting for the parent call that I knew was coming (those are a subject for an entire posting at a later date). What I didn’t know was that this kid’s family had a cottage pretty close to Cleves so about an hour later the dad and the kid come into my office for ‘the talk’. The dad introduced himself to me and said that he felt his son had been unfairly treated and that he thought I should have given him a second chance. I have a rule that I have always abided by and it might not be the right way to handle things but I will never do it any other way, I NEVER go over my manager’s heads. If they make a decision and want to handle things a certain way, unless I know something else about the story that will change their minds, I will NOT go against what they say. I called the Director, told her the pair were in my office and asked her to come over. The three of us sat in my office for several minutes not saying a word, and waited for her. When she came in I had her sit behind my desk and I sat on the far side of the office and just listened. She was a pro, didn’t waiver, was confident in her decision and said that there was absolutely no way she was going to give him a second chance because he still didn’t get what he did wrong. The Dad then turns to me and tells me he wants me to go over her head and keep him, which I said I would absolutely NOT do. To say that didn’t go over well would be a major understatement!!!
Until that point I don’t think I had said a word. He was getting really pissed off and told me he was a Vice Principal and that he had to give students second chances all of the time. Me saying to him ‘OK you are a Vice Principal, if one of your teachers had done this to a student what would you have done’ PUT HIM OVER THE EDGE. (By the way it is important to note that he might have been 5’7”, I am 5’9”, thank God) We are now all standing because I want them out of there and he gets right in my face and starts screaming at me and I actually thought he was going to take a swing at me, he was that pissed off (for the record I wanted him to, I could have taken him!!). I stepped back, reached for the door and said ‘This meeting is over’ and I followed that with ‘and you have until 5:00 pm to have your kid off the property’. RAGE! He started to leave my office and screams the whole way down the hall ‘YOUR FAMILY SUCKS AND YOU DON’T GIVE A SHIT ABOUT YOUR STAFF.....’. I obviously wasn’t going to dignify that with a response. The Director and I went back into my office, she sat back behind my desk, and I sat across the room from her. There was silence for at least 2 minutes until I said ‘I don’t know about you but I thought that went VERY well!!!’ HYSTERICAL LAUGHTER, meeting adjourned.
Saturday, September 25, 2010
THE LAST TANGO IN PARIS
In the last several years I have had a lot of people tell me I should write a book because let’s face it having spent my entire life working in this business I have seen some great and horrific things and have met a lot of interesting characters. I decided to start writing a blog to help me recall some of the stories that are worthy of telling. The first thing I did before I actually started writing wasto make a list of topics I thought people would be interested in hearing about or that I thought were hilarious. Never in all that time did I ever think I would feel compelled to write about something or somebody that doesn't even have a Cleves connection.
Let’s get one thing straight, I think Paris Hilton is a total skank / ditch pig and a spoiled little bitch. I know I am not alone in my thoughts on this. I still cannot understand why this person is famous. She can’t act (unless she is in a sex tape), she can’t sing (without auto tune) and she is as dumb as a bag of hammers. I am certain if her head were held under water bubbles would rise to the surface. Please don’t misunderstand me, I am absolutely not comparing the Hiltons to the Cornells at all. We owned 1 hotel in the smallest town in the world and they own several in the most glamorous places around the globe. It has however got me thinking as to why she is such a disaster and for me it boils down to her childhood and parents. Obviously I can’t say that without discussing my own childhood or parents, both of which were amazing.
The differences are blatantly obvious. She grew up in Beverly Hills being waited on hand and foot every moment of her life. I grew up in Minett and was waited on at the family dinner table in the Dining Room in the summer to which I have already told you wasn’t exactly enjoyable for me. Getting dressed up every night just about killed me. She likely spent her childhood being raised by nannies, rarely saw her parents and spent her days lying by the family pool having some poor servant wait on her hand and foot or shopping on Rodeo Drive. After the age of 9 I spent my days running around the resort spending every minute with PS skateboarding, swimming in the lake, riding my bike and after the age of 11, working. At 11 I rented boats half a day, 6 days a week. It wasn’t exactly difficult and I spent most of my time swimming in the lake, but it was a job. After that I did everything from nursery, front desk, reservations and bar. Along the way I have done my share of housekeeping and dishwashing. Let’s not forget the black out of 2003 when I was in the kitchen for 6 straight meals hand washing cutlery for 500 people. The second the power came back on I walked into Dad’s office and had a serious discussion about generators and how badly we needed one to run the kitchen. I doubt Paris had a job until she made that sex tape.
A lot of the blame for what an ass she is has to be put on her parents. I can’t imagine she had a curfew as a teenager and until I was about 17 I distinctly remember looking at my watch every 30 seconds willing the second hand to slow down as 11:00 pm approached. I had the exact time it took me to run from the club up to the house, down to the second. My dad would be sitting in the front living room window waiting for me, having a smoke (Cameo menthol - yuk) looking at his own watch as I flew in the door every night at 10:59:59. I knew if I was late I would be grounded which would mean I wouldn’t be allowed to go to the club at all for a period of time. Let’s face it Cleves isn’t exactly a place where you want your kid wandering in and out of the staff house in their early teens at night which makes me think that Paris spent her teenage years living any way she pleased with absolutely no rules or even the pressure to work. I also highly doubt that unlike me, she got excited when she and her friends ran up to the phone booth to score loose change, crawled under the pop machine on the dock where we made a mini fortune, or got to roam around the woods beside the golf course looking for golf balls, so excited to yell ‘FOUND ONE’ every time one appeared!!!
Does Paris live a glamorous life? Absolutely. Would I trade places with her? ABSOLUTELY NOT!! I had just as much fun at Cleves growing up. Believe me I cranked it up A LOT and there are lots of stories that will always remain in the vault but I think my parents did a brilliant job of finding a way to raise 3 kids in an environment like that who never got into any MAJOR trouble. Paris used the ‘the cocaine found in my purse wasn’t mine’ defense not long ago...really? I had to fire a kid this spring for drinking underage in the Club and she tried to use the ‘I didn’t actually buy myself the drink I was enjoying, somebody gave it to me’ defense. What I should have said to her was ‘and I am sure they water boarded you with it and that’s how you ended up having to drink it!’
My advice to Paris is simple; get a grip, get a real job, and put your big girl pants on - scratch that - put some underwear on. Didn’t your mother give you the time honored advice ‘don’t leave the house without clean underwear on or without $20.00 in your pocket?’ Your way is obviously not working and you are making the rest of the ‘Hotel Brats’ look bad!!